For same-day delivery, please place your order before 1:00 PM. If you need assistance after this time, please text or call 623-218-8155 to check if any delivery slots are still available.
Frequently Asked Questions
Find Answers To All Your Questions
Delivery & Pick-Up
Product Information
Gifting Options
Special Services
Business & Account Information
Flowers Care
Policies & Payment
When is the cutoff time for same-day delivery?
What areas do you deliver to?
We offer FREE flower delivery within a 6-mile radius of our Gilbert, Arizona shop. We also deliver to Chandler, Mesa, Queen Creek, Apache Junction, San Tan Valley and Tempe. For specific delivery inquiries, please contact us at 623-218-8155.
Can I request a specific delivery time?
While we can't guarantee exact delivery times, we do our best to accommodate delivery preferences. Please add your request in the order notes or contact us directly to discuss specific time windows.
What happens if the recipient is not home at the time of delivery?
If the recipient is unavailable, we will wait for 10 minutes and ensure the flowers remain fresh by regularly spraying water on the arrangement. If no one is home after this period, we will leave the flowers in a safe, shaded spot if possible, or attempt delivery at a later time if needed, and notify the recipient via call or text.
Do you offer in-store pickup for online orders?
Yes, we offer in-store pickup as a convenient alternative to delivery. Simply select "Pick up" during checkout and you'll be able to collect your arrangement from our Gilbert location.
What are your store hours for picking up orders?
Our store is open for pickups during our regular business hours. Please check the confirmation email for pickup timing details or contact us at 623-218-8155 for specific hours, as they may vary during holidays or special events.
What does "Designer's Choice Arrangement" mean?
A Designer's Choice Arrangement allows our florists to create a custom arrangement based on their artistic vision and the freshest seasonal blooms available. You can select your preferred style (vase, basket, or bouquet) and budget level, and our florists will create something unique and beautiful.
Do you offer customization options for your arrangements?
Yes! Many of our arrangements offer options like color choices, size variations, and special add-ons. These options will be visible on the product page where available. For more details about your special requests, please contact us at 623-218-8155 for further assistance.
What if the flowers I want aren't in season?
Our expert florists work with the freshest seasonal blooms available. If specific flowers aren't in season, we'll suggest beautiful alternatives that maintain the style and sentiment of your desired arrangement. You can also visit our "Seasonal Flowers" page or call us at 623-218-8155 to learn what's currently available.
Are your arrangements exactly as pictured?
Our images represent the overall style and color scheme of each arrangement. However, as flowers are natural products, variations in color, size, and specific blooms may occur based on seasonal availability. Each arrangement is handcrafted with care to ensure beauty and quality.
What's the difference between basket, vase, and bouquet arrangements?
Vase arrangements come in a water-filled container ready to display.
Basket arrangements feature flowers artfully arranged in a decorative basket with floral foam for water retention.
Bouquet arrangements are hand-tied flowers wrapped in premium paper, perfect for gifting and allowing the recipient to arrange them in their own vase.
What types of flowers do we offer based on the season?
Spring: Peonies, Tulips, Irises, Daffodils, Calla Lilies
Summer: Peonies (early), Ranunculus, Dahlias
Fall: Dahlias, Ranunculus (late), Irises, Calla Lilies
Winter: Poinsettias, Ranunculus, Tulips (late), Calla Lilies
Can I add a personalized message to my flower order?
Yes! Before adding your desired product to the cart, you'll have the opportunity to add a personalized card message to accompany your flower arrangement at no additional cost.
Can I schedule a flower delivery for a future date?
Absolutely! While adding your desired product to the cart, you can book your preferred delivery date and time that works best for you.
Are there any flowers that are better for people with allergies?
Yes, for recipients with allergies, we recommend arrangements featuring carnations, roses, hydrangea, orchids, tulips, and iris, which typically produce less pollen. Avoid heavily scented lilies, daisies, and chrysanthemums and baby's breath which may trigger allergies. Please note any allergy concerns in your order notes.
Do you offer wedding flower services?
Yes! We provide comprehensive wedding floral services including bridal and bridesmaid bouquets, boutonnieres, ceremony arrangements, reception centerpieces, and more. Please visit our "Wedding Service" page for more information or contact us to schedule a consultation.
What sympathy flower options do you offer?
We offer a range of sympathy flowers including funeral arrangements, standing sprays, casket sprays, and memorial tributes. We understand the sensitivity of these occasions and handle each order with care and respect. Visit our "Sympathy Flower Service" page for more details.
How do I create an account on your website?
You can create an account with our website by clicking on "Log in" button at the top right of our website, and sign up using your associated email address. Having an account will allow you to track orders, save favorite arrangements, and expedite the checkout process for future purchases.
Can I modify or cancel my order after it's been placed?
Order modifications or cancellations should be requested as soon as possible. Please call us immediately at 623-218-8155. While we'll do our best to accommodate changes, once an order is proceeded, our ability to modify or cancel may be limited.
How do I care for my fresh flower arrangement?
1) Keep your arrangement in a cool location away from direct sunlight, heat sources, and ripening fruit.
2) Check water levels daily and replenish as needed.
3) Change the water every 2-3 days.
Visit our "Flowers Care" page for detailed guidance.
How do I care for an orchid?
1) Place in indirect light.
2) Water sparingly - typically once a week or when the potting medium feels dry.
3) Maintain proper humidity.
For comprehensive instructions, please visit our "Orchid Care Guide" page.
Why are some of my flowers wilting faster than others?
Different flower varieties have different vase lives. Remove any wilted blooms to prevent them from affecting other flowers. Keep arrangements away from fruit, which releases ethylene gas that can cause premature wilting.
How can I extend the life of my cut flowers?
1) Trim stems at a 45-degree angle every few days.
2) Use the flower food packet provided.
3) Keep arrangements away from direct sunlight, heating/cooling vents, and ripening fruit.
4) Change water regularly to prevent bacterial growth.
What is your refund policy?
EXCHANGE & REFUND POLICY:
. We deal with fresh products. There are many variables that may affect the condition of our arrangement.
. Depend on the type & variety of flowers, cut stems will be expected to stay delightful and elegant for 5-7 days.
. Please note that some flowers are seasonal. In such cases, we will substitute them with the best matching flowers available to ensure the quality and beauty of your arrangement.
. We are responsible to exchange for original arrangement with any other products of equal value within 24 hours after receiving the product. AFTER that, we DO NOT accept the requests/complaints under any circumstances.
CANCELLATION:
. We apologize that we are unable to accept any adjustment, exchange for cancellation on the arrangement if the product(s) are delivering on the way.
. If you still want to cancel the arrangement, BEFORE we start the delivery, we will refund ONLY 75% of the order's price, through peer-to-peer (P2P) digital payment services such as Zelle, Venmo and Paypal. can you rewrite this
What payment methods do you accept?
We accept multiple payment methods including American Express, Apple Pay, Discover, Google Pay, Mastercard, PayPal, Shop Pay and Visa for your convenience.
What is your privacy policy regarding customer information?
We respect your privacy and protect your personal information. We collect only necessary information for processing orders and improving your shopping experience. Your data is never sold to third parties. Please see our "Privacy Policy" page for complete details.
What is your shipping policy?
Local delivery charges are calculated at checkout based on distance. We offer free delivery within a 6-mile radius of our Gilbert location. For complete information about delivery areas, timeframes, and special requests, please visit our "Shipping Policy" page.
Delivery & Pick-Up
When is the cutoff time for same-day delivery?
For same-day delivery, please place your order before 1:00 PM. If you need assistance after this time, please text or call 623-218-8155 to check if any delivery slots are still available.
What areas do you deliver to?
We offer FREE flower delivery within a 6-mile radius of our Gilbert, Arizona shop. We also deliver to Chandler, Mesa, Queen Creek, Apache Junction, San Tan Valley and Tempe. For specific delivery inquiries, please contact us at 623-218-8155.
Can I request a specific delivery time?
While we can't guarantee exact delivery times, we do our best to accommodate delivery preferences. Please add your request in the order notes or contact us directly to discuss specific time windows.
What happens if the recipient is not home at the time of delivery?
If the recipient is unavailable, we will wait for 10 minutes and ensure the flowers remain fresh by regularly spraying water on the arrangement. If no one is home after this period, we will leave the flowers in a safe, shaded spot if possible, or attempt delivery at a later time if needed, and notify the recipient via call or text.
Do you offer in-store pickup for online orders?
Yes, we offer in-store pickup as a convenient alternative to delivery. Simply select "Pick up" during checkout and you'll be able to collect your arrangement from our Gilbert location.
What are your store hours for picking up orders?
Our store is open for pickups during our regular business hours. Please check the confirmation email for pickup timing details or contact us at 623-218-8155 for specific hours, as they may vary during holidays or special events.
Product Information
What does "Designer's Choice Arrangement" mean?
A Designer's Choice Arrangement allows our florists to create a custom arrangement based on their artistic vision and the freshest seasonal blooms available. You can select your preferred style (vase, basket, or bouquet) and budget level, and our florists will create something unique and beautiful.
Do you offer customization options for your arrangements?
Yes! Many of our arrangements offer options like color choices, size variations, and special add-ons. These options will be visible on the product page where available. For more details about your special requests, please contact us at 623-218-8155 for further assistance.
What if the flowers I want aren't in season?
Our expert florists work with the freshest seasonal blooms available. If specific flowers aren't in season, we'll suggest beautiful alternatives that maintain the style and sentiment of your desired arrangement. You can also visit our "Seasonal Flowers" page or call us at 623-218-8155 to learn what's currently available.
Are your arrangements exactly as pictured?
Our images represent the overall style and color scheme of each arrangement. However, as flowers are natural products, variations in color, size, and specific blooms may occur based on seasonal availability. Each arrangement is handcrafted with care to ensure beauty and quality.
What's the difference between basket, vase, and bouquet arrangements?
Vase arrangements come in a water-filled container ready to display.
Basket arrangements feature flowers artfully arranged in a decorative basket with floral foam for water retention.
Bouquet arrangements are hand-tied flowers wrapped in premium paper, perfect for gifting and allowing the recipient to arrange them in their own vase.
What types of flowers do we offer based on the season?
Spring: Peonies, Tulips, Irises, Daffodils, Calla Lilies
Summer: Peonies (early), Ranunculus, Dahlias
Fall: Dahlias, Ranunculus (late), Irises, Calla Lilies
Winter: Poinsettias, Ranunculus, Tulips (late), Calla Lilies
Gifting Options
Can I add a personalized message to my flower order?
Yes! Before adding your desired product to the cart, you'll have the opportunity to add a personalized card message to accompany your flower arrangement at no additional cost.
Can I schedule a flower delivery for a future date?
Absolutely! While adding your desired product to the cart, you can book your preferred delivery date and time that works best for you.
Are there any flowers that are better for people with allergies?
Yes, for recipients with allergies, we recommend arrangements featuring carnations, roses, hydrangea, orchids, tulips, and iris, which typically produce less pollen. Avoid heavily scented lilies, daisies, and chrysanthemums and baby's breath which may trigger allergies. Please note any allergy concerns in your order notes.
Special Services
Do you offer wedding flower services?
Yes! We provide comprehensive wedding floral services including bridal and bridesmaid bouquets, boutonnieres, ceremony arrangements, reception centerpieces, and more. Please visit our "Wedding Service" page for more information or contact us to schedule a consultation.
What sympathy flower options do you offer?
We offer a range of sympathy flowers including funeral arrangements, standing sprays, casket sprays, and memorial tributes. We understand the sensitivity of these occasions and handle each order with care and respect. Visit our "Sympathy Flower Service" page for more details.
Business & Account Information
How do I create an account on your website?
You can create an account with our website by clicking on "Log in" button at the top right of our website, and sign up using your associated email address. Having an account will allow you to track orders, save favorite arrangements, and expedite the checkout process for future purchases.
Can I modify or cancel my order after it's been placed?
Order modifications or cancellations should be requested as soon as possible. Please call us immediately at 623-218-8155. While we'll do our best to accommodate changes, once an order is proceeded, our ability to modify or cancel may be limited.
Flowers Care
How do I care for my fresh flower arrangement?
1) Keep your arrangement in a cool location away from direct sunlight, heat sources, and ripening fruit.
2) Check water levels daily and replenish as needed.
3) Change the water every 2-3 days.
Visit our "Flowers Care" page for detailed guidance.
How do I care for an orchid?
1) Place in indirect light.
2) Water sparingly - typically once a week or when the potting medium feels dry.
3) Maintain proper humidity.
For comprehensive instructions, please visit our "Orchid Care Guide" page.
Why are some of my flowers wilting faster than others?
Different flower varieties have different vase lives. Remove any wilted blooms to prevent them from affecting other flowers. Keep arrangements away from fruit, which releases ethylene gas that can cause premature wilting.
How can I extend the life of my cut flowers?
1) Trim stems at a 45-degree angle every few days.
2) Use the flower food packet provided.
3) Keep arrangements away from direct sunlight, heating/cooling vents, and ripening fruit.
4) Change water regularly to prevent bacterial growth.
Policies & Payment
What is your refund policy?
EXCHANGE & REFUND POLICY:
. We deal with fresh products. There are many variables that may affect the condition of our arrangement.
. Depend on the type & variety of flowers, cut stems will be expected to stay delightful and elegant for 5-7 days.
. Please note that some flowers are seasonal. In such cases, we will substitute them with the best matching flowers available to ensure the quality and beauty of your arrangement.
. We are responsible to exchange for original arrangement with any other products of equal value within 24 hours after receiving the product. AFTER that, we DO NOT accept the requests/complaints under any circumstances.
CANCELLATION:
. We apologize that we are unable to accept any adjustment, exchange for cancellation on the arrangement if the product(s) are delivering on the way.
. If you still want to cancel the arrangement, BEFORE we start the delivery, we will refund ONLY 75% of the order's price, through peer-to-peer (P2P) digital payment services such as Zelle, Venmo and Paypal. can you rewrite this
What payment methods do you accept?
We accept multiple payment methods including American Express, Apple Pay, Discover, Google Pay, Mastercard, PayPal, Shop Pay and Visa for your convenience.
What is your privacy policy regarding customer information?
We respect your privacy and protect your personal information. We collect only necessary information for processing orders and improving your shopping experience. Your data is never sold to third parties. Please see our "Privacy Policy" page for complete details.
What is your shipping policy?
Local delivery charges are calculated at checkout based on distance. We offer free delivery within a 6-mile radius of our Gilbert location. For complete information about delivery areas, timeframes, and special requests, please visit our "Shipping Policy" page.